Featured Case Study
Antelope Valley College’s Financial Aid Office faced some steep challenges: Students were overwhelming staff with repetitive questions, and the Staff felt students were not grasping the financial aid process as well as they needed. FATV was brought in to help make things better for both students and staff.
- Over 60,000 student questions have been answered annually by FATV
- This has freed up staff time to focus on more individual student needs
- Staff is enthused about FATV’s positive impact on students
- Reduced the burden and cost of answering basic financial aid questions.
Houston Community College signed up for FATV’s services to improve customer service in order to reduce the volume of calls the school was unable to handle each day
Ivy Tech Community College, with over 120,000 students on 14 campuses, needed consistency in information and financial aid communication throughout the college system. In addition, Ivy Tech wanted to enhance its financial literacy, default aversion, and retention programs. FATV was brought aboard to help Ivy Tech achieve these goals.
Rutgers University wanted to improve customer service and raise financial aid student comprehension. At the same time, Rutgers sought a way to target information to specific audiences and across multiple campus locations. FATV was brought aboard to assist with these efforts.
San Joaquin Delta College wanted to improve the quality of the financial aid information available to the campus community and prospective students on their website. FATV was brought aboard to bring engaging online video content to San Joaquin Delta’s website.
Springfield Technical Community College wanted to meet a presidential priority of increasing the effectiveness of student communication. STCC brought FATV services to the campus in order to help meet this goal.
The University of Dayton wanted to improve its website to supply financial aid information 24/7 in order to support the efforts of the Financial Aid Office in providing accurate and important information. FATV was brought aboard to achieve this goal.