Antelope Valley College is a mid-size community college located in Lancaster, CA, with an enrollment of 15,000 students.

2007

1. Staff overwhelmed with answering repetitive questions

2. Text based resources not effective for student understanding of financial aid

3. Need to improve effectiveness of orientation and outreach programs

4. Difficult to track student learning outcomes (SLO.s)

1. Over 60,000 student questions have been answered by AVC.s self-service FATV subscription.
- This has freed up staff time to focus on more individual student needs.
- The staff is enthused about FATV.s positive impact on students and reduced the burden and cost of answering basic FA questions.

2. AVC reduced the volume of printed FA publications it orders annually based on the results of their FATV service.

3. In a 2008 survey conducted by AVC over 95% of students indicated that FATV was an effective.and enjoyable.format to learn about financial aid.

4. The FA department is now able to track SLO.s with the monthly data topic and usage reports provided by their FATV service.

“The added savings of reducing the cost associated with my staff answering repetitive questions combined with the reduced need and cost of printed materials FATV paid for itself within the first year! FATV is a need-to-have given today's demand for financial aid” – Sherrie Padilla, Financial Aid Director, Antelope Valley College

Everest Online is a large proprietary online university. It is part of Corinthian Colleges.

2008

1: IMPROVE communication to online learners by tapping into a library of hundreds of financial aid videos in a .YouTube. style format which students can relate to.

2: SIMPLIFY the language used to describe programs to make it easier for students to make sense of the various programs.

3: ENHANCE outreach efforts by adding a cost-effective, self-service resource available 24/7.

4: REDUCE the need for students to tie up phone queues and email for answers to basic financial aid inquiries.

5: SAVE money by implementing a proven turn-key solution as opposed to re-creating something from scratch.

The results have been very strong. Over 6,000 students have been served; over 20,000 student questions were answered in the first seven months of use.

Everest Online is effectively deploying FATV through its website.

The University of Arkansas is a large, public, 4-year university located in Fayetteville, AR, with an enrollment of over 18,000 students.

2008

1: IMPROVE communication between staff and students regarding financial aid information.

2: SIMPLIFY the language used to describe programs to make it easier for students to make sense of the various programs.

3: ENHANCE outreach efforts by adding a media-rich 24/7 solution to its website.

4: REDUCE the need for students to wait in line to waiting for answers to basic financial aid inquiries.

5: SAVE money by implementing a proven turn-key solution as opposed to re-creating something from scratch.

The results have been very strong. Over 10,000 student questions have been answered since inception.

The University of Arkansas is effectively deploying FATV through its website, and plans to complement it by playing the content on campus TV screens. “The Financial Aid TV service is affordable and complements our student outreach initiatives nicely.” - Kattie L. Wing, Financial Aid Director, University of Arkansas

Drexel University is a large, private, 4-year university located in Philadelphia, PA, with an enrollment of over 20,000 students.

2008

1: IMPROVE communication between staff and students regarding financial aid information.

2: SIMPLIFY the language used to describe programs to make it easier for students to make sense of the various programs.

3: ENHANCE outreach efforts by adding a media-rich 24/7 solution to its website.

4: REDUCE the need for students to wait in line to waiting for answers to basic financial aid inquiries.

5: SAVE money by implementing a proven turn-key solution as opposed to re-creating something from scratch.

The results have been very strong. Over 8,000 student questions were answered in the first three months of use.

Drexel University is effectively deploying FATV through its website, and plans to complement it by playing the content on campus TV screens.

Sacramento State University is a large, public, 4-year university located in Sacramento, CA, with an enrollment of 28,000 students.

Craig Yamamoto, Director of Financial Aid

2007

1: INCREASE student understanding, awareness, and retention of financial aid information.

2: REDUCE burden on staff to answer basic financial aid inquiries.

Over 12,000 student questions have been answered by the FATV service.

Sacramento State University publicizes the FATV service through its website and posters on campus. In addition, during the month of February, the Financial Aid Office generates awareness of financial aid programs at campus events. At those events, it plays a DVD of FATV video clips on a laptop screen to generate additional publicity for the online version of the service.

“Students definitely respond to Financial Aid TV.” – Craig Yamamoto, Financial Aid Director, Sacramento State Universit