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FATV helps Houston Community College reduce the number of abandoned financial aid calls.

Location Houston, TX
School Type 2-year community college
Enrollment 58,276
Started FATV 2011


Houston Community College needed to improve customer service in order to reduce the volume of calls the school was unable to handle each day.

GetAnswers Results:

In the first two months of signing up for FATV’s GetAnswers services, Houston Community College reduced the number of abandoned financial aid calls by 40%. Approximately 20,000 videos are watched annually that answer student’s frequently asked questions.


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