FATV helps Houston Community College reduce the number of abandoned financial aid calls.
|School Type||2-year community college|
Houston Community College needed to improve customer service in order to reduce the volume of calls the school was unable to handle each day.
In the first two months of signing up for FATV’s GetAnswers services, Houston Community College reduced the number of abandoned financial aid calls by 40%. Approximately 20,000 videos are watched annually that answer student’s frequently asked questions.