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Case Studies

2017

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September 18

University of Tennessee at Chattanooga wanted to raise student and their families’ comprehension of the award letter components.Read More

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September 12

Montgomery College needed a concise and consistent way to ensure that clear and correct information was readily availableRead More

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September 6

Wentworth Institute of Technology wanted to provide accurate financial aid information on their websiteRead More

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August 29

While the Financial Aid Office had their SAP policies and standards posted to their website, college catalog, and student handbook, students professed that they were not aware of the policiesRead More

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August 24

With both staff and students in various countries and time zones, ERAU-WW needed a consistent and accessible way to communicateRead More

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August 10

Bucks County Community College wanted to provide financial aid information in a variety of waysRead More

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July 31

While the Financial Aid Office had their SAP Appeal Instructions available for download from their website,Read More

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July 12

With a significant population of students speaking Spanish at home, University of California, Merced wanted to offer financial aid content in Spanish.Read More

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February 8

Santa Fe College wanted to educate prospective students on complex financial aid and institutional policies.Read More

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February 8

Santa Fe College wanted to connect current students with important retention resources.Read More

2016

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October 10

Georgia Northwestern Technical College wanted to track student success and retention.Read More

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October 10

Pierce College students were not understanding requirements.Read More

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October 3

Rivier University wanted a new format for its Award Letters that would stand out from the competition.Read More

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June 6

Empire Education Group wanted to provide consistent financial aid information at all its school locations.Read More

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March 14

Columbus State Community College desired to improve the quality of service provided to their students.Read More

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March 1

Bakersfield College wanted to expand their financial literacy counseling efforts.Read More

2015

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December 14

Fullerton College required counseling for appeals.Read More

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December 1

Hudson Valley Community College SUNY wanted to reach students to explain school policies in a multi-media format.Read More

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June 22

University of Dayton wanted to improve self-service for basic financial aid information.Read More

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June 15

Houston Community College needed to reduce the volume of financial aid calls.Read More

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June 15

University of California San Diego was challenged by students not reading their text-based resources.Read More

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June 8

Ivy Tech Community College wanted to enhance its financial literacy and guidance for responsible borrowing.Read More